Target is one of my favorite places to shop! It probably has something to do with how easily my coupon transactions usually end up going when I shop there and their wonderful selection of clearance items. Target would be an AWESOME place for you beginners to start (it was where I started!). Here are a few tips to keep in the back of your mind when you shop there:
Here are 3 things you should put into your memory for shopping at Target:
1. Every person on a register is authorized to make adjustments on prices on their own as long the amount of the adjustment is less than $9.99. The person on the register should not argue, just merely smile and make their “guest” happy.
2. If you have a problem, when you go to customer service ask them to page the LOD. The LOD is the “lead on duty” and is at a minimum a department manager. Often it’s an assistant store manager or the store manager. If you’ve had the problems you experienced today the LOD not only will fix it for you, but get the problem resolved it’s not happening to others. Don’t hesitate to do this as it is why there is a “lead on duty”.
3. Target’s corporate policy is that they do not have customers…they have “guests”. The moment you say to a manager “As a Target guest I expect _______” you are communicating that you are aware of their policy and how you expect to be treated.
Remember the key words “guest” and “LOD”. This will help Target realize that you understand how their system works and give you empowerment to fix any problem you run into!
Go HERE to print Target's Coupon Policy!
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